HUGHESVILLE, Md.—At a hearing held on August 24, 2015, Southern Maryland Electric Cooperative (SMECO) was the only electric utility in the state to have met or exceeded all of the Maryland Public Service Commission's 2014 service quality and reliability standards.
In 2012, the Commission established standards in the areas of outage frequency and duration, service restoration times, vegetation management, feeder performance, downed-wire response times, and contact center performance. Besting each of these standards, SMECO reported that, on average, its customers experienced fewer than one outage during 2014, with each outage lasting an average of only 1 hour and 22 minutes. Customers calling SMECO in 2014 had their calls answered in 14 seconds, the best average in the State.
"Customer-member service is our top priority," said Austin J. Slater, Jr., SMECO's President and CEO. "It permeates everything we do: from providing quality and reliable electric service, to maintaining open and frequent communications, to making SMECO a comfortable and easy business to deal with. We're also honored that our members recognize our efforts to constantly improve our level of customer service, and that we have consistently been recognized as a leader in customer service among utilities."