DALLAS, Nov. 17, 2010 /PRNewswire/—Phoenix Health Systems, a premier provider of integrated information technology (IT) outsourcing and consulting services for healthcare organizations, announced today that it has extended its agreement with Civista Health Inc. (La Plata, Maryland), to provide information technology infrastructure outsourcing services.
Under the contract extension, Phoenix will continue to manage Civista's Service Desk through June 2012 from its Leveraged Service Center in Dallas, Texas, while also providing an onsite team to support Civista's desktop services. The Civista Service Desk is a 24 hours-per-day, 7 days-per-week operation designed to be responsive to care givers and administrative staff. The onsite desktop team has a clinical focus, with an emphasis on rapid resolution to critical issues in care delivery areas. The seamless integration of these two IT functions enables Civista to plan and manage its IT infrastructure to better meet the needs of the user community and improve patient care.
"Phoenix's IT support model is focused on responsiveness to clinicians which allows our care delivery team to receive assistance from IT when they need it most," said Mark E. DeVault, Interim CIO, Civista Health Inc. "This approach has led to higher satisfaction rates for IT from our clinical staff and brings greater value to our overall IT operations."
"Phoenix is extremely pleased that Civista Health Inc. has extended our IT partnership," said Darin LeGrange, President and CEO, Phoenix Health Systems. "Civista Health is dedicated to improving the health status of families and individuals throughout Southern Maryland, and Phoenix is proud to partner with them in support of that goal. We look forward to exceeding Civista's expectations and continuing to improve the end user experience for all hospital personnel."
About Civista Health Inc.
Founded in 1939, Civista Health is a regional, not-for-profit, integrated health system serving Charles County and the surrounding areas of southern Maryland. With its 117 licensed beds, Civista Health receives more than 39,000 ambulatory and outpatient visits per year. Civista Health provides excellent care to each patient in a safe, caring and family-centered environment and fosters a healthier community by providing service, education and access to care in concert with other community organizations. For more information, visit www.civista.org.
About Phoenix Health Systems
Phoenix Health Systems is a national information technology solutions provider offering an integrated set of professional and technical services to community hospitals and other healthcare organizations. Through client services and IT outsourcing, Phoenix enables any healthcare organization to achieve its long-term objectives of meeting "meaningful use," administrative cost reduction, increased efficiency, improved patient safety and regulatory compliance. For additional information visit www.phoenixhealth.com.
SOURCE Phoenix Health Systems